Return & Exchange Policy – Vision Eye Care
At Vision Eye Care, your satisfaction is our top priority. We strive to provide high-quality eyewear and contact lenses, and we understand that returns may occasionally be necessary. Please review our return and exchange policy carefully.
General Return Conditions
To be eligible for a return:
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Items must be in brand-new, unworn, undamaged condition.
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All original packaging, cases, labels, and accessories must be included.
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Returns must be initiated within the specified timeframe, depending on the product category.
Refunds will be issued to the original payment method and may take 5–10 business days after we receive and inspect the returned items.
Prescription Glasses & Sunglasses:
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Returnable within 5–7 days from the date of delivery.
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Items must meet the general return conditions above.
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Contact Lenses:
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Unopened boxes in their original sealed condition: Returnable within 5-7 days (subject to a restocking fee).
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Opened boxes: Non-returnable due to hygiene and safety concerns.
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Personalized or Custom Items:
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Not eligible for return or refund.
Return Shipping Policy
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Customer Responsibility: You are responsible for the cost of returning the item.
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Use Trackable Shipping: We are not liable for items lost during return transit. Use a reliable courier and retain proof of postage.
Exchanges
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Fit or Adjustment Issues:
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Exchanges may be possible within the return window if the frame is suitable for fitting new lenses. Please contact customer service prior to sending the item back.
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Prescription Concerns:
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If there's an issue with your prescription, a valid updated prescription from your eye doctor will be required.
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A re-make fee may apply if the original prescription was dispensed correctly.
Manufacturer Warranty
Manufacturer warranty (typically 1 year) for defects in materials or workmanship.
To initiate a warranty claim, please contact Vision Eye Care Customer Service for guidance on repairs or replacement.
Items Not Eligible for Return
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Opened contact lens boxes
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Personalized or custom eyewear
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Items not returned in original, unworn, and unused condition
Important Tips Before Returning
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Visit Our Website: Go to visioneyescare.in and check the official "Return Policy" or "Shipping & Returns" section.
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Read Carefully: Review return windows, restocking fees, and packaging requirements.
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Contact Us First: For any uncertainty, contact our support team before initiating a return.
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Keep All Documents: Retain your invoice and get proof of shipment when returning items.
Contact Us
If you have any questions or need assistance with your return:
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📧 Email: care@visioneyescare.in
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📞 Phone: +91 70210 15600
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Summary:
Vision Eye Care accepts returns for most eyewear within 5–7 days, and unopened contact lenses within 7 days, subject to conditions and possible fees. Always verify the current return terms on our website or contact customer support before proceeding.